Privacy & Cookie Policy

Last updated: May 21, 2026

This Privacy & Cookie Policy explains how Wave Riders Curaçao B.V. (“Wave Riders”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you use our website, contact us, make a booking, participate in an activity, or otherwise interact with our services.

By using our website, submitting information, making a reservation, or participating in our activities, you acknowledge and agree to the practices described in this Privacy & Cookie Policy.

1. Company Information

Legal company name: Wave Riders Rentals
Business address: Willemstad, Curaçao
Email: info@waveriderstours.com
Phone number: +599-96927888

2. Information We Collect

Depending on how you interact with our website and services, we may collect personal information including:

• Full name;
• Email address;
• Phone number;
• Booking and reservation details;
• Emergency contact information;
• Waiver and participation information;
• Photos and videos taken during activities;
• Communications submitted through contact forms, WhatsApp, email, phone, or social media;
• Technical website usage information such as IP address, browser type, device information, and cookie-related data.

Payment processing may involve the collection of additional information by third-party payment providers such as Fygaro. We do not store full payment card information on our own servers.

3. How We Use Personal Information

We may use personal information for purposes including:

• Processing bookings and reservations;
• Communicating with customers before and after activities;
• Providing customer support;
• Managing waivers and safety-related administration;
• Processing payments;
• Improving our website, services, and customer experience;
• Operational planning and internal administration;
• Complying with legal obligations;
• Marketing or promotional communications where permitted and where users have opted in where required by applicable law.

4. Photos, Videos, and Promotional Media

Photos and videos may be taken during tours and activities. Such media may be used for promotional, advertising, social media, marketing, website, newsletter, or other commercial purposes.

By participating in our activities, participants acknowledge that they may appear in photos or videos unless they inform us otherwise before the activity begins.

Where reasonably possible, we will consider requests to remove specific photos or videos from future promotional use.

For minors participating in activities, parental or legal guardian consent for participation also constitutes consent for reasonable incidental appearance in tour-related media unless otherwise communicated to us in advance.

5. Contact Forms, WhatsApp, and Communications

When you contact us through our website contact forms, WhatsApp button, email, phone, or social media, we may store the information you provide in order to respond to inquiries, manage reservations, provide customer support, and improve our services.

Communications through third-party platforms such as WhatsApp, Instagram, Facebook, or similar services are subject to the privacy policies of those respective providers.

6. Payment Processing

Online payments are processed through third-party payment providers, including Fygaro.

Payment providers may independently collect and process payment-related information in accordance with their own privacy policies and legal obligations.

Wave Riders does not store complete payment card details on its own systems.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, remember preferences, and support marketing or advertising activities.

Cookies are small data files stored on your device by your browser.

We may use:

• Essential cookies required for website functionality and booking processes;
• Analytics cookies to understand website usage and improve performance;
• Marketing or advertising cookies related to social media or advertising campaigns.

Our website may use services including:

• Google Analytics;
• Meta / Facebook Pixel;
• Embedded social media integrations or external links.

These third-party providers may collect information about your interaction with the website in accordance with their own privacy policies.

Most browsers allow users to manage, block, or delete cookies through browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, cookie consent tools or banners may be used to allow visitors to manage cookie preferences.

8. Data Retention

We retain personal information only for as long as reasonably necessary for operational, legal, accounting, safety, customer service, marketing, insurance, dispute-resolution, or administrative purposes.

Booking information, waiver documentation, communications, and operational records may be retained for legal, safety, insurance, accounting, or dispute-resolution purposes.

Photos and videos may be retained for ongoing marketing and promotional use unless removal is requested and reasonably possible.

9. Sharing of Information

We do not sell personal information to third parties.

We may share information with trusted third parties where reasonably necessary for operating our business, including:

• Payment providers;
• Website hosting providers;
• Email and communication providers;
• Marketing or analytics service providers;
• Professional advisors or authorities where legally required.

10. International Visitors

Our website and services may be accessed by visitors from different countries, including the European Union.

Personal information may be processed or stored in Curaçao, the European Union, or other jurisdictions where our service providers operate.

Our website hosting is currently provided through infrastructure located within the European Union.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, disclosure, or alteration.

However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Your Rights

Depending on applicable law, individuals may have rights relating to their personal information, including the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information where legally permissible;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent.

Requests relating to personal information may be submitted using the contact information listed in this policy.

13. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, booking systems, payment providers, or third-party services.

Wave Riders is not responsible for the privacy practices, content, or security of third-party websites or services.

14. Changes to This Privacy & Cookie Policy

We may update this Privacy & Cookie Policy from time to time.

The most recent version published on our website will apply.

15. Contact

Questions or requests relating to this Privacy & Cookie Policy may be directed to:

Wave Riders Rentals
info@waveriderstours.com
+599-96927888